It has all happened to us, to a greater or lesser extent, that emotions betray us, causing a negotiation to become increasingly tense.
The important thing in this type of situations is to try not to lose control and to take it back as soon as possible to bring the negotiation to our land.
Ways to Deactivate a Tense Negotiation
Concentrate on your physical reaction: Breath deeply to send a message to your brain to stay calm.
Listen to what they are telling you: It is not always necessary to respond to a provocation or controversy. If you can, let it go and move on.
Show that you’ve heard: Paraphrase the argument of the other part calmly. Sometimes people just want to be heard.
Show some empathy: He acknowledges that there is a delicate situation that needs to be avoided.
Learn More: If you are the cause of the other person’s frustration, go deeper to find out why.
Take a rest: If you see that you are getting angry or are acting in an overly emotional way, take a break and come back when you have relaxed.
There is a saying that two do not argue if one does not want to, in the discussions and the negotiations one has to be open to facing conflicting perspectives and to be able to debate them from the empathy.
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